Frequently Asked Questions

  • Are your website prices VAT inclusive?

    No, all prices listed on this website are subject to VAT at the prevailing rate.

  • Can I collect the goods myself?

    Clients wishing to collect and return equipment to our premises are requested to ensure they send a large enough vehicle! If you are in any doubt whatsoever, please check with us. Warehouse opening times are normally 8am-3pm, Monday to Friday…and Saturday mornings by prior arrangement, but please check prior to your journey.

  • Do I have to clean the goods I hire?

    All goods should be returned clean, unless otherwise arranged prior to delivery. We do offer a washing up service at 20% of the one day hire rate. If you wish to use this service, please remove any excess food for from china and liquid from glassware prior to repacking in their delivery boxes.

  • Do you have a minimum order quantity?

    No we do not have a minimum order quantity.

  • How do I pay?

    We accept cash, cheques with a banker’s card, BACS transfers and most credit/debit cards.

  • How long can I keep the goods hired?

    Hire period is based on a 1 day hire (excluding weekends) which covers supply on one day, use on the next day, and return the following day unless by prior agreement. Please call for long term hire rates.

  • What are your delivery charges?

    Delivery can be arranged on request for an additional charge. Please call us on 01322 221159 for details.

  • What happens about breakages?

    Please report any breakages or malfunctioning equipment within 12 hours of delivery. Breakages will be charged at replacement cost. Customer’s own goods cannot be accepted as replacements.

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